Refund Policy

If you are a consumer resident in the European Union or European Economic Area, you have a statutory right to withdraw from a Subscription contract within 14 calendar days of the date of purchase, pursuant to the EU Consumer Rights Directive (2011/83/EU).

Important exception — immediate digital access: When you subscribe to ArchySocial, you are immediately granted access to the Service (a digital service). At checkout, you expressly acknowledge and request that performance of the contract begins immediately, and you acknowledge that doing so means you lose your 14-day right of withdrawal once the Service has been made available to you.

This exception is provided for in Article 16(m) of the Consumer Rights Directive and is disclosed to you clearly at the point of purchase. If you have not yet accessed the Service after subscribing, the 14-day right of withdrawal applies in full.

To exercise the right of withdrawal where it applies, submit a clear written statement to: billing@archysocial.com. We recommend including your account email address and the date of purchase.

You may cancel your Subscription at any time from your Billing page. Cancellation takes effect at the end of the current billing period — you will retain full access to the Service until then.

No partial refunds are issued for the remaining portion of a billing period after cancellation, except as set out in Section 4 (annual plan downgrades) or where required by applicable law.

Subscription fees that have already been charged before cancellation are non-refundable unless:

• you are exercising a valid statutory right of withdrawal (see Section 1);
• the charge was made in error; or
• the Service was unavailable for a significant period due to our fault (see Section 5).

If you subscribed on an annual basis and request a refund within 7 days of the annual renewal charge (or initial purchase, if you have not meaningfully used the Service), we will issue a pro-rated refund for the unused portion of the annual term, minus any months already used, at our discretion.

After the 7-day window, annual subscriptions are generally non-refundable for the current term but you may cancel to prevent future renewals.

Pay-as-you-go Credits and one-off top-up packs are non-refundable once purchased, except:

• if you are exercising a valid statutory right of withdrawal within 14 days and have not used any of the Credits; or
• if the Credits were not delivered due to a technical error on our side.

Unused Credits do not expire and are accessible for as long as your Account remains active.

If the Service is inaccessible or materially degraded for a continuous period exceeding 24 hours due to factors within our reasonable control, you may request a proportional service credit or, at your option, a pro-rated refund for the affected period. Contact us at billing@archysocial.com within 30 days of the incident.

To request a refund, email us at:

billing@archysocial.com

Please include:

• the email address associated with your Account;
• your Paddle transaction or order ID (found in your receipt email);
• the reason for the refund request;
• the amount and date of the charge.

We will acknowledge your request within 2 business days and aim to resolve it within 10 business days. Approved refunds are processed through Paddle and typically credit back to your original payment method within 5–10 business days, depending on your bank.

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks that are later found to be unjustified may result in suspension of your Account. Fraudulent chargebacks may be referred to Paddle for dispute resolution in accordance with their merchant agreements.

If you are a consumer in the EU/EEA and our refund decision does not satisfy you, you may use the European Commission's Online Dispute Resolution (ODR) platform to seek resolution:

https://ec.europa.eu/consumers/odr

You also retain the right to pursue claims before your national courts.

We may update this Refund Policy from time to time. Material changes will be notified via email or a prominent notice within the Service. The effective date above reflects the latest version.

Billing and refund enquiries: billing@archysocial.com

Architech d.o.o.
Ulica Lea Mullera II. odvojak 10, 10000 Zagreb, Croatia